Support

Everything you need to get started โ€” and how to reach us if you're stuck.

Setting up FeelSense

  1. On your loved one's phone: Open feelsense.co.uk/app โ€” they'll see four mood buttons and can start checking in right away.
  2. They tap "My family code": A code like OWL 3156 appears on their screen. They tell you this code over the phone or in person.
  3. On your phone: Open feelsense.co.uk/follow and enter their code plus their name.
  4. Done! You'll see their check-ins on your dashboard. They'll see your family message after each check-in.

Adding a second person

Get their code the same way โ€” they open the app on their phone, tap "My family code", and tell you. Enter it in your dashboard under "Add someone to your Care Circle". Your dashboard will show tabs for each person you're checking on.

How alerts work

Set up your alert email and deadline in the "๐Ÿ”” Alert settings" section of your dashboard. You'll get an email when:

You'll get at most one alert per type per day so you won't be spammed.

Managing your subscription

Start a 14-day free trial from your dashboard โ€” no card needed. After the trial, subscribe for ยฃ19/month via Stripe. You can cancel or update your payment anytime through the "Manage subscription" link on your dashboard.

Frequently asked questions

Do they need a smartphone?
Yes โ€” FeelSense works as a web app on any smartphone with a browser. They can add it to their home screen like a regular app. No app store needed.
Does it work without internet?
No. FeelSense needs an internet connection to sync check-ins to the family dashboard. If they check in offline, the data is saved and synced when they reconnect.
Can I check on more than one person?
Yes. Connect to multiple seniors using their codes. Your dashboard will show tabs for each person you're checking on.
What happens if I cancel?
Your subscription stays active until the end of the current month. After that, your dashboard will show a "subscription expired" message. Your data is not deleted โ€” you can resubscribe anytime.
Is FeelSense a medical device?
No. FeelSense is a family connection tool. It does not monitor health, diagnose conditions, or contact emergency services. If someone may be in danger, call 999 directly.

Still need help?

Email us at support@feelsense.co.uk

If someone may be in immediate danger, call 999. Do not wait for FeelSense.