Plain English. Fair to both sides. Last updated: 5 July 2026.
FeelSense is a family check-in service. It lets elderly or vulnerable people do a simple daily mood tap, and shows their family that they're okay. It includes optional email alerts for missed check-ins, mood changes, and SOS button presses.
FeelSense is not a medical device. It does not diagnose, monitor health conditions, or provide medical advice. It does not replace emergency services, professional carers, or regular personal contact. The SOS button opens the phone dialler to 999 where supported — FeelSense does not contact emergency services on your behalf.
You must share your Care Circle code only with people you trust. Anyone with your code can see your check-in data and send you family messages. You can regenerate your code at any time from the app to invalidate the old one.
You are responsible for keeping your code private. FeelSense is not liable for unauthorised access caused by sharing your code.
FeelSense costs £19/month per family. A 14-day free trial is available — no card required to start. After the trial, payment is collected via Stripe. You can cancel anytime through the Stripe Customer Portal accessible from your dashboard.
Cancelling stops future charges but does not refund partial months. Access continues until the end of the current paid period.
Don't use FeelSense to stalk, harass, or monitor someone without their consent. Don't attempt to access other people's data without their code. Don't use the service for anything illegal.
FeelSense is provided "as is" without guarantees of uptime or availability. We work hard to keep it running but do not promise 24/7 reliability. Do not rely on FeelSense as your only way to know someone is safe.
FeelSense is not liable for any harm, loss, or damage arising from the use or inability to use the service, including missed alerts, delayed notifications, or data loss. The service is provided as a helpful tool, not a guarantee of safety.
We may update these terms as the service evolves. Continued use after changes means you accept the updated terms. We will notify users by email for significant changes.
Questions about these terms? Email support@feelsense.co.uk.